Covid Advisory:

Due to the ongoing covid lockdowns affecting international flights worldwide, please be advised that economy airmail services (International Airmail) may face transit delays due to the disruption of international flights worldwide. This has drastically reduced the amount of cargo space available for packages. Do note that any delays that may occur will depend on the destination country's flight restrictions and local lockdown situations at their customs departments. However, please be assured that the postal services are aiming to fulfil shipments as fast as they can. Our fulfilment centre is continuing to fulfil orders as usual during this period and will ship them out as soon as possible upon receiving the orders. Shipments to Singapore addresses are currently unaffected.

While shipping costs have increased dramatically during this period, we are currently absorbing the increases and allowing shipments by economy airmail for clients who are not in urgent need of the items but would like to order them before they are sold out. If you require the items urgently, please use FEDEX for shipping during checkout. 

Currently, only transit times by FEDEX are time guaranteed during this period. If you require the package urgently, please select FEDEX during checkout. All regular transit times stated below are for reference during non-covid situations and excludes any delay in transit times during this unprecedented situation. 

> Free International Shipping on All Orders Above $69

Enjoy Free International Shipping On All Orders Above $69! 

All international shipments are shipped by either by international airmail or by Fedex. For international airmail, final delivery will be handled by your local postal carrier (This is also applicable to legacy shipments shipped by DHL globalmail). Shipments by Fedex will be delivered by Fedex or their local partner in your country. 

As registered airmail service is the most economical service, it is not a time-guaranteed service. For shipments where you wish to receive urgently, please choose Fedex service during checkout. 

All orders will be processed for shipping in 1-2 working days (Excluding weekends and public holidays). We strive to process your orders as soon as possible.

Below are the estimated shipping times to a number of sample countries where it will then be delivered by your national post carrier. The estimated shipping times are for the package to reach your national post carrier. Final delivery times will depend on the customs clearance times and the accessibility of the final delivery address within the destination country.

The list is meant as a sample guide for reference only. We ship worldwide and will ship to your country even if it is not on the list.

Estimated Shipping Times To Countries:

Asia

  • Hong Kong - 3-4 working days
  • Singapore - 2-3 working days
  • Taiwan - 4-5 working days
  • China - 6-8 working days
  • Japan - 3-5 working days
  • Indonesia - 5-7 working days
  • Thailand - 4-6 working days
  • Malaysia - 4-6 working days
  • Philippines - 6-7 working days

Rest of the world:

  • United States - 6-8 working days
  • United Kingdom - 4-6 working days
  • Switzerland - 4-6 working days
  • Germany  - 5-7 working days
  • France - 5-7 working days
  • Netherlands - 4-6 working days
  • Belgium - 7-9 working days

*The above are average times for the shipment to reach your country via registered airmail. Final delivery times may vary depending on customs clearance times and the accessibility of the final destination address within the destination country. If you need a time-guaranteed shipment, please choose FEDEX International Courier Services*

 

> 100% Exchange On Sizes For All Orders within 60 Days

Your satisfaction is our priority. Enjoy 100% return for exchange on sizes for all orders within 60 Days from the day your order is shipped. No exchange fees will be charged. We will be happy to exchange the item(s) to a different size (in the same style and color). Sale items (eg. lucky deals) will not be eligible for exchanges.

All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition, ie. Returns for exchanges must be unworn, unwashed, unstretched, unstained and in the state you received them and in the original packaging and with their tags attached. Any items that have any scent, deodorant, perfume on them will be considered as worn. Please note the complimentary/promotion items are not available for exchange. Exchanges can only be done once. 

Item(s) found to be unsatisfactory upon receipt can be shipped back to you at a flat rate of $15 USD. Such items will be kept for a maximum of 10 days from the date of notification before being disposed of. ***The item(s) and return postage is your responsibility until it reaches our fulfilment centre. For your protection, we would recommend that you send the parcel using a delivery service that insures you for the value of goods and also provides a tracking service. Please include your original invoice inside the package to facilitate the transaction.*** We do not provide refunds in change of mind scenarios. In the rare event of defects, please let us know upon receipt of items and we will be happy to help in replacing them. 

Please email us at admin@mategear.com for confirmation before sending any exchanges. Any exchanges sent without confirmation may not be recieved by our fulfilment centre successfully. 

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